At Jain Grih Udyog, we take pride in delivering authentic and high-quality homemade products like Mausi Ji Ka Suprasiddh Thecha. Customer satisfaction is our top priority, and we strive to provide a smooth and hassle-free shopping experience.
Since our products are homemade, perishable, and food-based, please read our return and refund policy carefully before placing your order.
1. No Return Policy on Food Products
As our products are freshly prepared and perishable, we do not accept returns once the product is delivered, opened, or used. This ensures safety, hygiene, and quality standards for all customers.
2. Replacement Policy (Damaged / Wrong Product)
We offer free replacement in the following cases:
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You receive a damaged or defective product
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You receive a wrong product instead of what you ordered
To request a replacement, you must:
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Contact us within 48 hours of delivery
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Share clear images/videos of the damaged/wrong product along with your order details
Once verified, we will send you a replacement at no extra cost.
3. Refund Policy
Refunds are applicable only if:
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The ordered item is out of stock and cannot be delivered
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A valid replacement is not possible
Refunds will be processed within 5–7 business days through the original mode of payment.
4. Order Cancellation
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Orders can be canceled within 2 hours of placing the order by contacting our support team.
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Once the product is dispatched, cancellation is not allowed.
5. Contact Us for Support
For any issues related to returns, replacements, or refunds, please contact us:
Address: 27A Industries Area, Dhamdha Naka, Durg, Chhattisgarh – 491001
Contact Number: +91-9098191710
Email: jaingrihudyog@gmail.com
6. Policy Updates
We may update our Return & Refund Policy from time to time to improve customer service. Please check this page regularly for the latest updates.